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Delivery Policy


At Simply Timber, we aim to provide reliable and safe delivery services for timber and building materials throughout England and selected UK regions.

This Delivery Policy should be read alongside our Terms & Conditions.

Delivery Areas

We currently deliver within England and selected UK regions.

If you are unsure whether we deliver to your location, please contact us before placing an order.

Delivery Charges

A fixed delivery charge of £25.00 plus VAT applies to standard deliveries unless otherwise stated at checkout.

Delivery charges are displayed during checkout before payment is completed.

Delivery Vehicles

Deliveries may be made using:

  • transit vans;
  • flatbed vehicles;
  • crane vehicles; or
  • larger commercial delivery vehicles,

depending on the size, weight, and nature of the order.

Delivery Access Requirements

Customers are responsible for ensuring that the delivery location is safely and legally accessible for the delivery vehicle required.

This includes ensuring:

  • adequate road width and turning space;
  • suitable hard-standing surfaces;
  • no height, width, or weight restrictions;
  • safe unloading conditions; and
  • no low-hanging trees, structures, or overhead cables that may obstruct delivery vehicles or lifting equipment.

For bulky, heavy, or crane-offloaded deliveries, there must be sufficient clear access and no overhead obstructions including power lines, telephone cables, or similar hazards.

If delivery cannot be completed safely due to restricted access or unsafe conditions, delivery may be aborted and additional delivery charges may apply for redelivery.

Kerbside Delivery

Unless otherwise agreed in writing, deliveries are made on a kerbside basis only.

Drivers are not required to:

  • carry goods through properties;
  • move goods into gardens or buildings;
  • carry goods upstairs; or
  • cross unsafe or unsuitable ground conditions.

Customer Offload Requirements

Some products may be marked as “customer offload required” or similar.

For these deliveries, customers must:

  • be present at the time of delivery; and
  • provide suitable equipment, machinery, labour, or assistance necessary to safely unload the goods.

If suitable unloading assistance or equipment is not available upon arrival, delivery may be refused and additional delivery charges may apply.

Delivery Times

Estimated delivery dates and times are provided for guidance only and are not guaranteed.

Delays may occur due to:

  • traffic;
  • weather conditions;
  • supplier delays;
  • vehicle breakdowns;
  • courier delays; or
  • circumstances outside our reasonable control.

We shall not be liable for delays caused by such events.

Inspection Upon Delivery

Customers should inspect goods upon delivery.

Any shortages, damages, or incorrect goods must be reported within 48 hours of delivery.

Photographic evidence may be required.

Risk & Ownership

Risk in the goods passes to the customer upon delivery.

Ownership of goods remains with Substruo Limited until payment has been received in full and cleared funds have been received.

Contact Us

Simply Timber

A trading name of Substruo Limited

Email: hello@simplytimber.co.uk

Website: www.simplytimber.co.uk