Privacy Policy

This Privacy Policy explains how Simply Timber (“we”, “us”, or “our”), a trading name of Substruo Limited, collects, uses, stores, and protects your personal information when you use our website or purchase products from us.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

Simply Timber is a trading name of Substruo Limited.

Registered Office:

128 City Road

London

EC1V 2NX

United Kingdom

Company Number: 14138382

VAT Number: GB440999754

Email: hello@simplytimber.co.uk

2. Information We Collect

We may collect and process the following personal information:

Information You Provide

name;
billing address;
delivery address;
email address;
telephone number;
payment information;
account details;
order history;
communications sent to us.

Technical Information

When you visit our website, we may automatically collect:

IP address;
browser type and version;
device information;
pages visited;
referral sources;
time spent on pages;
cookies and usage data.

3. How We Use Your Information

We use personal information to:

process and fulfil orders;
arrange deliveries;
communicate about orders and enquiries;
provide customer support;
process payments and refunds;
improve website performance and user experience;
detect fraud and prevent misuse;
comply with legal and regulatory obligations;
send marketing communications where consent has been provided.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing personal data:

performance of a contract;
legal obligations;
legitimate business interests;
consent where required.

5. Payment Processing

Payments are processed securely through third-party payment providers.

We do not store full payment card details on our systems.

Payment providers may process your data in accordance with their own privacy policies.

6. Sharing Your Information

We may share personal information with:

payment processors;
delivery and courier companies;
IT and website service providers;
professional advisers;
regulatory authorities where required by law.

We do not sell personal information to third parties.

7. Marketing Communications

Where permitted by law or where consent has been provided, we may send marketing emails or promotional communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

improve website functionality;
analyse website traffic;
remember user preferences;
support marketing and advertising activities.

For more information, please review our Cookie Policy.

9. Data Retention

We retain personal information only for as long as necessary to:

fulfil the purposes for which it was collected;
comply with legal obligations;
resolve disputes;
enforce agreements.

Retention periods may vary depending on the type of information and legal requirements.

10. Your Rights

Under UK data protection laws, you may have the right to:

access your personal information;
correct inaccurate information;
request deletion of your information;
restrict or object to processing;
request transfer of your information;
withdraw consent where processing relies on consent;
lodge a complaint with the Information Commissioner’s Office (ICO).

Requests may be submitted using the contact details below.

11. Data Security

We implement reasonable technical and organisational measures to protect personal information from:

unauthorised access;
disclosure;
misuse;
alteration; and
loss.

However, no method of internet transmission or electronic storage is completely secure and we cannot guarantee absolute security.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites and encourage users to review their policies separately.

13. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time.

Any changes will be published on this page.

Continued use of the website following changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Simply Timber

A trading name of Substruo Limited